Shipping policy

Thank you for shopping with us. This Shipping Policy outlines the terms and conditions regarding the shipping of orders placed through our online store. Please read it carefully to understand our practices and your rights as a customer.

1. General Shipping Information

Dispatch Location: All orders are dispatched from our warehouse located in the United Kingdom.
Shipping Partners: We reserve the right to choose the shipping partner(s) best suited for the delivery of your order based on the destination. Our partners may include but are not limited to Royal Mail, DHL, FedEx, UPS, and Parcelforce. The shipping service, carrier and customs-payment arrangement available for an order may vary depending on the product, order value and destination. The applicable shipping option will be displayed at checkout.
Processing Time: Orders are processed within 1-2 business days from the date of order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Destinations

Domestic Shipping (United Kingdom):

Standard and express delivery options are available.
The estimated delivery time for standard shipping is 2-5 business days.
The estimated delivery time for express shipping is 1-2 business days.

International Shipping:

We ship to most countries worldwide. However, restrictions may apply depending on local import/export regulations and carrier availability.
Delivery times vary depending on the destination and shipping service selected at checkout. International deliveries typically take 5–15 business days, excluding customs clearance delays.
Unless the selected shipping option is specifically marked “Duties Included,” the recipient is responsible for any customs duties, import taxes, VAT, sales taxes, administration charges or clearance fees imposed by the destination country or carrier.
Where the shipping option is marked “Duties Included,” the applicable import duties handled through that shipping service are included in the delivery charge paid at checkout.
Customers should review the name and description of the shipping option displayed at checkout before completing their purchase.

3. Shipping Costs

Shipping costs are calculated based on the products ordered, destination and shipping service available.
The applicable shipping charge will be displayed at checkout before payment.
Some selected products may qualify for a “Tracked International – Duties Included” service. Where this service is selected, applicable import duties handled through the shipping service are included in the shipping charge.
For all other international shipping options, customs duties, import taxes, VAT, administration charges and clearance fees are not included unless expressly stated otherwise at checkout and remain the responsibility of the recipient.

4. Tracking Information

Once your order is dispatched, you will receive a shipping confirmation email containing tracking information, if applicable.
Tracking updates depend on the carrier and may take up to 48 hours to reflect on the tracking system.

5. Delivery Issues

Customs Payment Requests: If you selected a shipping service marked “Tracked International - Duties Included” and are subsequently asked by the carrier or customs authority to pay an import duty covered by that service, please contact us before making payment. We will investigate the request with the shipping provider.
Missed Deliveries: If a delivery attempt is unsuccessful, the carrier may leave a notice with instructions for re-delivery or collection.
Lost Packages: If you suspect your package is lost, please contact us immediately. We will work with the shipping partner to resolve the issue. Lost package claims must be filed within 14 days of the estimated delivery date.
Missing / Wrong items: If you receive an incorrect item or part of your order is missing, please contact us immediately. Missing items / Wrong items claims must be filed within 14 days of the estimated delivery date.
Incorrect Address: Please ensure that your shipping address is accurate. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
Rejected Deliveries: If a delivery is rejected by a customer, the order will be returned to our UK warehouse and the cost of the return shipment will be adjusted in the refund amount of the order.

6. Customs and Import Duties

International shipments may be subject to customs clearance procedures, which can cause delays beyond our control.
Unless the shipping option selected at checkout is specifically marked “Duties Included,” the recipient is responsible for all customs duties, import taxes, VAT, sales taxes, administration charges and clearance fees imposed by the destination country or carrier.
Where the selected shipping option is marked “Duties Included,” the applicable import duties handled through that shipping service are included in the shipping charge paid at checkout.
“Duties Included” applies only to the duties covered and processed through the selected shipping service. Any local taxes, storage fees, penalties or additional charges arising from incorrect information, delivery refusal, failed delivery attempts or local regulatory requirements may remain payable by the recipient.
If a recipient is asked to pay an import duty that should have been included, they must contact us before making payment so that we can investigate with the carrier.
Customers are responsible for providing any identification numbers, tax numbers, customs information or supporting documents required by the destination country.

7. Packaging

All orders are carefully packed to ensure the safe delivery of your watch. We use eco-friendly packaging materials whenever possible.
If your package arrives damaged, please contact us immediately with photographic evidence so we can assist you.

8. Exceptions and Delays

Force Majeure: We are not responsible for shipping delays caused by events beyond our control, such as natural disasters, strikes, or carrier disruptions.
Peak Seasons: During holiday seasons or promotional periods, processing and shipping times may be longer than usual.

9. Returns and Exchanges

For information on returning or exchanging an item, please refer to our Returns/Refund Policy.

We are committed to ensuring a smooth and reliable shipping experience for our customers. Thank you for choosing us for your watch purchases. If you have any questions or concerns about our Shipping Policy, please contact our customer service team:

Email: support@fazlanitradingltd.com
Whatsapp: +44 7440619683

Last updated: July 2026

Version: 3.0