Refund policy

Refund & Return Policy

At Fazlani Trading Limited, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused and unworn
Be in the same condition as received
Include all original tags, accessories and protective films (where applicable)
Be returned in its original packaging
Be accompanied by proof of purchase

To begin a return, please contact us at support@fazlanitradingltd.com.

If your return is approved, we will provide instructions on where and how to send your item. Returns sent without prior authorisation may not be accepted.

Return Shipping

Unless the item is faulty, damaged or supplied incorrectly:

Return shipping costs are the responsibility of the customer.
We recommend using a tracked and insured postal service, as returned parcels remain the customer's responsibility until safely received by us.
Fazlani Trading Limited cannot accept responsibility for returns that are lost, damaged or delayed during transit.

International Returns

Customers returning items from outside the United Kingdom should note the following:

The package must be declared as "Return of Sale" or "Sales Return" on all customs documentation.
Any customs duties, taxes or clearance charges incurred because the parcel was not correctly declared may be deducted from the final refund.
If import duties are refused by the customer during delivery, a refund will only be processed once the parcel has been successfully returned to us. Any original outbound shipping costs, return shipping costs incurred by us, customs charges and carrier fees may be deducted from the refund where applicable.

Condition of Returned Goods

Returned items will be inspected upon arrival.

Under UK consumer regulations, we may reduce the refund amount if the value of the goods has been diminished through handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the product (similar to what would be permitted in a retail store).

If the returned item shows signs of wear, damage, misuse, missing accessories or incomplete packaging, we reserve the right to make an appropriate deduction from the refund or refuse the return where permitted by law.

Shipping Charges

Where a return is accepted because the customer has changed their mind:

The original shipping charge is non-refundable.
Refunds will be issued for the returned products only.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective or you have received the wrong product, please contact us as soon as possible at support@fazlanitradingltd.com with photographs of the issue where possible.

We will assess the situation promptly and arrange an appropriate resolution, which may include a replacement, repair or full refund where applicable.

Warranty

Fazlani Trading Limited is an independent online retailer and is not an authorised dealer for the watch brands we sell.

Accordingly, we do not provide manufacturer warranties on our products.

Non-Returnable Items

We cannot accept returns for:

Personalised or custom-made products
Gift cards
Clearance items (unless faulty)

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your original purchase (subject to approval) and place a new order separately.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please note that your bank or card issuer may take several business days to process the refund after it has been issued.

Promotional Codes

Where an order has been placed using a promotional code or discount code:

The monetary value of the promotional discount is non-refundable.
Promotional codes cannot be reinstated or reissued following a cancellation or return unless required by applicable law.

Questions

If you have any questions regarding returns or refunds, please contact our support team:

Email: support@fazlanitradingltd.com

Version: 2.0

Last Updated : June 2026